How to Use Reddit to Find Customers Without Breaking Self-Promotion Rules

You've built an amazing product that you know could help so many people. But getting it in front of the right audience feels like an uphill battle. Reddit seems like the perfect place to connect with your target customers, but the strict "no self-promotion" rules make it feel like a marketing minefield.

You've seen countless posts and comments get downvoted into oblivion or removed entirely for even hinting at self-promotion. And you definitely don't want to get banned from the communities that could be most valuable for your business. So how can you actually leverage Reddit to drive awareness, interest, and sales for your product - without getting labeled a spammer?

The struggle to authentically market your product on Reddit is real. You know that just dropping a link or making a blatant sales pitch is a surefire way to get ignored or penalized. But you also can't just sit idly by while your competitors find creative ways to get in front of your target audience.

You've tried posting a few times, but your submissions either got no traction or were swiftly removed by the mods for breaking community rules. And you've seen way too many examples of companies getting called out for shady marketing tactics, damaging their brand reputation in the process.

It's frustrating because you genuinely believe your product could provide immense value to the people on Reddit. You're not just looking to make a quick buck through deceptive tactics. You want to foster real connections, build trust and credibility, and ultimately help solve people's problems. But actually making that happen on Reddit feels like an unsolvable puzzle.

What if I told you there's a way to ethically and effectively market your product on Reddit - without resorting to spammy self-promotion? A way to genuinely add value to communities, build real relationships, and naturally attract customers who are excited about what you offer?

The key is to shift from an interruptive, outbound marketing mindset to an inbound, value-first approach. Instead of trying to force your product down people's throats, you focus on educating, empathizing, and earning trust and attention over time. When done right, your ideal customers will seek you out as the solution to their problems.

1. Find the Right Subreddit Communities

One of the biggest mistakes people make when trying to market on Reddit is posting in the wrong subreddit communities. This is a surefire way to get downvoted, ignored, or even banned. The first step is to identify the perfect subreddit watering holes where your ideal customers gather.

Use Reddit's Search and Explore Functions

Reddit's search functionality allows you to find relevant subreddit communities by entering keywords related to your product, industry, or target audience. For example, if you have a productivity app, you could search for:

  • /r/productivity

  • /r/getdisciplined

  • /r/entrepreneurs

  • /r/startups

Make a list of any semi-relevant subreddits that show up, even if they don't seem like the perfect fit yet.

You can also use Reddit's "Explore" feature to browse by interest categories like Business, Technology, Health, etc. This can uncover subreddit options you may not have thought of through keyword searches.

Use Search Operators

You can use advanced search operators in Google to more effectively find relevant subreddit communities:

  • "keyword" + "subreddit"

  • "keyword" + "reddit"

  • site:reddit.com/r/ "keyword"

This allows you to search specifically for subreddit names and discussions containing your target keywords across Reddit.

Leverage Subreddit Discovery Tools

In addition to Reddit's own search functions, here are some powerful third-party tools for finding relevant subreddit communities:

  • Redditlist - Browse popular subreddits by category

  • Saidit - Search across all of Reddit

  • FindAReddit - Discover new subreddits based on your interests

  • r/FindAReddit - Ask this community for subreddit recommendations

  • Crowdvalence - Advanced reddit search with multiple keywords, negative keywords, multiple subreddit filtering, excluding subreddits, and filters by upvote/comment count.

  • Reddit Map - Find adjacent subreddits which might be more relevant to your interest/community

Analyze Subreddit Rules, Culture and Engagement

Once you have a list of potential subreddit options, you need to vet them thoroughly. A few things to look for:

  • Read through the rules and policies for self-promotion, marketing, surveys, etc. Make sure you can participate without breaking any.

  • Get a sense of the overall culture, voice, and audience demographics. Do these align with your target customers?

  • Check the number of members and level of engagement (new posts per day, average comments per post, etc.)

You want to find active communities with high engagement, but also a good cultural fit for your brand voice and messaging.

Join Communities and Observe First

Before attempting to participate in any subreddit, it's critical that you join the community and spend significant time observing the conversations first.

Subscribe to the subreddit and let the posts enter your feed over the course of several weeks. Pay close attention to:

  • The types of posts, comments, and content that get the most engagement

  • The overall sentiment, jargon, and frequently discussed themes

  • The posting styles, tones, and formats that tend to resonate best

  • Any stated or implied rules around self-promotion or marketing posts

You need to fully internalize the voice, norms, and audience mindset of each subreddit before attempting to engage yourself. Jumping in blind is a recipe for getting rejected or flamed by the community.

Common Pitfall: Posting in too many semi-relevant subreddits without vetting them thoroughly. This dilutes your efforts and can damage your brand reputation.

Pro Tip: Create a private Reddit account just for researching and observing subreddit communities before participating with your real identity.

2. Deeply Understand Your Audience's Problems

Before you even think about posting or commenting on Reddit, you need to intimately understand the problems, pain points, and questions your target customers are facing. Immerse yourself in the subreddit communities they frequent. Read through hundreds of posts and comments to understand:

  • Their most common frustrations, struggles, and challenges related to your product area

  • The specific language and jargon they use to describe their problems

  • The types of solutions they've already tried and what's still missing

  • The objections, fears, and hesitations they have around potential solutions

  • Who they view as trusted authorities and what sources they reference

The more you can internalize your audience's worldview and speak their language, the more your advice and solutions will resonate when you do engage.

Use a Structured Note-Taking System

As you read through posts and comments, you need a way to systematically capture and categorize your findings. Create a simple spreadsheet or notion page with columns for:

  • Verbatim pains/problems

  • Jargon and commonly used terms

  • Suggested solutions or recommendations

  • Objections and concerns

  • Other insightful quotes or observations

Whenever you come across a relevant point, copy/paste it into your spreadsheet or notion page verbatim under the appropriate column. You can use color coding or labels to identify recurring themes and patterns.

Ask Clarifying Questions

Don't just observe passively. Engage with posts and comments by asking follow-up questions to better understand the context, backstory, and nuances of people's problems and experiences. For example:

  • "What have you tried so far to solve this issue?"

  • "How long has this been a problem for you?"

  • "What's holding you back from [potential solution]?"

  • "What would your ideal solution look like?"

The more you can unpack the deeper layers behind people's surface-level statements, the better you'll comprehend their full reality.

Identify Knowledge Gaps and Misconceptions

As you analyze the discussions in each subreddit, look for areas where there seems to be confusion, misinformation, or lack of understanding around your topic area. These are opportunities for you to provide value by clarifying, educating, and sharing your expertise.

For example, if you notice people frequently misunderstanding a key concept or perpetuating a common myth related to your industry, you can craft content that directly addresses that knowledge gap.

Common Pitfall: Only paying attention to the most upvoted posts and comments. The real insights often lie in the discussions happening on smaller threads.

Pro Tip: Set up Google Alerts for your core topics and keywords. This will surface relevant Reddit (and web) conversations as they happen in real-time.

3. Participate in Discussions and Provide Value

Focus on Providing Value Through Comments

The core of your Reddit marketing efforts should be focused on leaving insightful, value-driven comments - not self-promotional posts or dropping links. Posting advice upfront tends to come across as too salesy or inauthentic.

For example, if you just created a new post like "10 Tips for Increasing Productivity at Work" and it's clearly promoting your productivity app, it's likely to get downvoted or removed by moderators for self-promotion.

Instead, find existing discussions where people are already expressing pain points related to productivity, distractions, procrastination, etc. Leave a thoughtful comment that provides a comprehensive, step-by-step process for addressing their core issue:

Based on my experience, here are 5 key steps to regain focus and productivity at work:

  1. Conduct a 'distraction audit' to identify your biggest time wasters...

  2. Set up website blockers and notificiation limits during key focus hours...

  3. ...

By proving your expertise upfront through the value in your comments, people will naturally become curious to learn more about you. This curiosity creates an opportunity to eventually promote - but not before you've earned credibility first.

On the other hand, if you simply drop a link to your blog or product without providing any initial value through your comments, it's likely to get ignored or seen as spam.

Pro Tip: Use Reddit's save feature to bookmark particularly valuable comments you come across. Study the format and style of how those Redditors provide advice.

Common Pitfall: Getting drawn into petty arguments or unproductive comment threads that derail from providing value. Know when to disengage rather than feeding the trolls.

Target Discussions With Low-Moderate Engagement

When looking for discussions to engage with through your comments, aim for those with low-to-moderate engagement - around 5-50 comments total. These tend to be the sweet spot.

Posts with very little engagement (under 5 comments) may not have enough active participants to gain visibility. Your comments might get lost.

On the flip side, posts with too much engagement (over 50-100 comments) often move too fast. Your comments can easily get drowned out in the noise no matter how insightful.

The key is to find those discussions that have a reasonable number of people participating, but where you can still stand out by providing uniquely valuable perspectives.

For example, a post with 25 comments asking for advice on reducing shopping cart abandonment rates is a prime opportunity. You could leave a detailed, multi-step comment outlining your best strategies:

Here are 5 tactics I've used to effectively reduce cart abandons:

  1. Exit-intent popup with a discount code to incentivize purchase

  2. Abandoned cart email sequence with reminders and social proof

  3. Streamlined checkout experience with smart form-filling

  4. Progress bar showing how close they are to completing purchase

  5. Reinforce trust and security with guaranteed returns policy

Let me know if you need any clarification or have additional questions!

With lower competition compared to massively popular threads, your thoughtful comments have a much better chance of getting noticed and appreciated.

Counter-Example: Commenting on a brand new post with 0-2 comments may not be worth the effort, as there's little existing engagement or audience yet.

Pro Tip: Use Reddit's search functionality to find relevant keyword discussions with the ideal engagement levels for your comments to stand out.

Be Helpful in General, Not Just Self-Promotional

You don't always have to directly tie your comments back to promoting your product or service. In fact, consistently providing value to the community without any expectation is crucial for building credibility.

For example, let's say you have a project management app for agencies and consultants. You could engage with posts in subreddits like r/EntrepreneurRidAlong or r/freelance that cover broader topics like:

  • Productivity tips for freelancers

  • How to deal with difficult clients

  • Best practices for scoping and quoting new projects

  • Advice for new agency owners

While your app may be relevant, you don't have to mention it at all. Simply provide your expertise through insightful, well-thought-out comments like:

As someone who's been freelancing for 5+ years, here are my top 3 tips for scoping and quoting new projects effectively:

  1. Always schedule a discovery call to gather full requirements and set expectations...

  2. Use a template to build out a detailed statement of work with what's in/out of scope...

  3. Factor in a contingency buffer for out-of-scope revisions and potential scope creep...

By participating in tangentially related discussions and providing value to the community, you reinforce your expertise and build goodwill. People will naturally view you as a go-to source worth listening to.

Pro Tip: Use keyword searches to find relevant discussions to engage with, even if they aren't directly about your product's core use case.

Common Pitfall: Trying too hard to subtly work mentions of your product into unrelated comments. It often comes across as forced.

Another Common Pitfall: Only commenting on posts directly mentioning your product or service. This comes across as too narrow and self-serving.

When you do share links to your own content like blog posts, videos, or tools, don't just drop the link alone. Provide as much value and context as possible upfront within your Reddit comment.

For example, if someone was asking for advice on improving their website's SEO, you could provide value-driven tips like:

A few key strategies I'd recommend:

  1. Conduct a technical SEO audit to identify issues like site speed, indexability, etc.

  2. Research target keywords and map them to specific pages

  3. Optimize each page's on-page elements like title, H1, content, etc.

  4. Build a content strategy to start producing long-form, keyword-rich content assets

  5. Identify opportunities to earn authoritative backlinks through outreach

Once you have those foundational elements in place, you can take it a step further with more advanced link building, content promotion, and so on.

Only after providing all of that upfront value and context should you share a relevant link:

I actually put together a full video walkthrough of this exact process if anyone would find it helpful: [link]

By leading with comprehensive advice and insights first, you prove your expertise and provide immediate value to the Redditor. The link is then seen as a helpful supplementary resource, not a blind attempt at promotion.

Counter-Example: Dropping a link to your content without any preface or context, like "Hey check out my guide on SEO: [link]." This will likely get ignored or downvoted for lazy self-promotion.

Pro Tip: Use custom URL parameters or tracking links when sharing content on Reddit. This allows you to measure engagement and see if your efforts are paying off.

Common Pitfall: Sharing the same links repeatedly across multiple comments and threads. Mix it up with new insights each time.

Be Humble and Acknowledge Limitations

No one expects you to be an all-knowing expert on every facet of your industry. When providing advice through comments, be upfront about the limitations of your own knowledge and experience.

For example, you could say something like:

From my experience working with enterprise ecommerce companies, I've found that [X] and [Y] tend to be effective strategies for reducing cart abandonment. However, I don't have specific experience with [Z] platform, so there may be other nuances I'm not considering.

Or:

Those are just my thoughts based on [X]. But I could be missing something important, so I'd recommend also checking out [industry publication/expert/resource] for additional perspectives.

By acknowledging what you may not know or have missed, you come across as more authentic and trustworthy. You're showing a willingness to have an open dialogue rather than just preach your way as the gospel truth.

This humility and transparency allows your advice to be taken more seriously. You're framing it as your own experiences and perspective rather than an authoritative blanket statement.

Pro Tip: When you don't have a strong perspective on something, say so! Comments like "I'm not too familiar with [X], but here are my thoughts..." still provide value.

Common Pitfall: Making bold, definitive claims like "This is the ONLY way to do [X]" or "Anyone who doesn't follow this strategy is an idiot." This comes across as arrogant and closed-off.

Another Common Pitfall: Overcompensating and constantly apologizing or downplaying your expertise. There's a balance between humility and confidence.

4. Optimize Your Reddit Profile and History

As people start noticing your insightful comments across various subreddit discussions, they'll likely click through to view your full Reddit profile and comment history. This is a critical opportunity to reinforce your credibility and expertise.

Your Reddit profile and history should provide an immediate snapshot of who you are and why someone should care about your perspective.

A few key optimizations:

Use Your Real Name or Brand as Your Username

Don't use an anonymous or ambiguous username like "RedditUser482936." Ideally, your username should be your actual name (FirstName LastName) or your brand/company name. This instantly signals authenticity and authority.

For example, a username like "JohnDoeMarketing" or "AcmeSEOAgency" shows you aren't hiding behind anonymity. It allows people to easily connect your Reddit presence to your professional brand.

Write a Detailed "About" Section

The "About" section on your profile is prime real estate. Use it to provide a clear, compelling summary of your background and expertise. A few tips:

  • Lead with your overarching expertise area or role (e.g. "I'm a SaaS startup founder and growth marketer")

  • Give a brief background of your experience and accomplishments in that area

  • Highlight any credentials, publications, or achievements that boost your authority

  • End with a clear value proposition statement of how you aim to help the Reddit community

For example, an "About" section could read something like:

"I'm John Doe, a SaaS startup founder and growth marketer. Over the past 8 years, I've helped scale two B2B software companies from 0 to 25M+ ARR through product-led growth strategies. My work has been featured in [Publication 1] and [Publication 2].

My goal on Reddit is to share actionable insights and advice to help other founders, marketers, and entrepreneurs accelerate their success."

While you don't want to come across as blatantly self-promotional, your Reddit profile should contain links to your website, portfolio, or any other relevant online presences. This allows people to easily find out more about you and your work if they're interested.

For example, you could link to:

  • Your personal website or online portfolio

  • Your company's website or product pages

  • Your LinkedIn profile

  • Your Twitter account (if you share relevant insights there)

  • Any industry publications or guest posts you've been featured in

Just be sure to use a trusted URL shortener like Bitly to clean up messy-looking links in your profile.

Join and Engage With Relevant Subreddit Communities

Don't just be an anonymous commenter across random subreddits. Actively join and engage with the core communities related to your niche or expertise area. This further reinforces your credibility and commitment.

For example, if you're a B2B SaaS startup founder, you'd want to join and be an active member of subreddits like:

  • /r/SaaS

  • /r/EntrepreneurRidAlong

  • /r/SideProject

  • /r/SaasBusiness

  • /r/Marketing

  • /r/SideHustle

Engaging consistently in these niche communities shows you're an invested expert, not just a drive-by commenter.

Maintain a History of Insightful Comments

When people visit your profile, your full comment history is on display. Make sure this history showcases a clear track record of consistently insightful, value-driven comments across relevant subreddit discussions.

Avoid having a history full of low-effort comments, memes, or unrelated banter. Stick to substantive comments that demonstrate your expertise and provide clear value to others.

For example, your comment history could include detailed advice like:

  • "As someone who's been through this, here are the 5 key steps I'd recommend for increasing free trial conversions..."

  • "One strategy I've found effective is [XYZ]. I actually put together a case study showing the full process here if anyone's interested: [link]"

  • "You make a good point about [X]. I'm not as familiar with that aspect, but here's my perspective based on [Y]..."

The more your comment history showcases your expertise and willingness to genuinely help others, the more credibility you'll build.

Pro Tip: Use Reddit's "Save" feature to bookmark your own best comments across various discussions. This makes it easy to review and reference your top value-adding contributions over time.

Common Pitfall: Having a comment history that's overly self-promotional or full of low-quality contributions. This can quickly undermine any expertise you're trying to build.

5. Nurture Leads and Offer Consultations

As you consistently provide value through insightful comments across relevant subreddit communities, you'll start building an audience of people who recognize your expertise. Some may even proactively reach out via direct messages or chat requests to learn more.

This is a key opportunity to nurture those Reddit leads and start guiding them toward becoming customers for your paid products or services. A few strategies:

Respond to Direct Outreach

Whether someone messages you privately or responds to one of your comments, make sure you're promptly following up on any direct outreach. Be helpful, humble, and continue providing value through your responses.

For example, if someone says:

"Hey, I noticed your advice on [x topic] and it really resonated with me. I've been struggling with [x problem] for a while - do you have any other tips you could share?"

You could respond with:

"Thanks for reaching out! I'm glad you found that advice helpful. I'd be happy to share some additional perspective and insights based on your specific situation..."

Then proceed to ask follow-up questions to better understand their context before providing more tailored advice and recommendations.

Offer Free Consultations or Strategy Sessions

As you continue building rapport with someone through these direct conversations, offer to hop on a free consultation or strategy session call to discuss their challenges in more depth. For example:

"It seems like [x] is a pretty complex, nuanced issue you're dealing with. If you'd find it helpful, I could hop on a quick 30-minute call this week and we could dig deeper into mapping out a potential solution?"

These 1-on-1 calls allow you to provide even more personalized advice, feedback, and strategic guidance tailored to their unique situation. You can build deeper relationships and trust.

But more importantly, it gives you the opportunity to learn about their biggest pain points and whether your paid product or service may be a good fit to solve those problems.

Make the Transition to a Sales Discussion

If through your consultation or conversations it becomes clear that your paid offering could provide tremendous value for this person's needs, you can then make the transition to a sales discussion:

"Based on everything you've shared about [x] and the challenges you're facing, I actually think my [product/service] could be a great solution. Here's a quick overview of how it works..."

The key is to position it as a natural next step based on your expert guidance - not as an abrupt, pushy sales pitch. You're simply making a recommendation based on everything you've learned about their specific situation.

From there, you can share more details on your offering, provide pricing/packages, discuss potential timelines, and see if they'd like to move forward.

But Never Hard Sell

Even if your paid offering seems like a perfect fit, don't force the hard sell. Let the other person self-qualify and express interest first before pushing any further.

If they seem hesitant or non-committal after you recommend your paid solution, simply say:

"No problem at all if this isn't a good fit right now. I'm happy to continue providing advice and support through Reddit regardless!"

The more you prioritize adding value and developing relationships first, the more you'll naturally attract customers who are pre-sold on you as the trusted solution.

Pro Tip: Create a simple, standardized process for handling these types of Reddit lead consultations and sales discussions. Have templates for scheduling calls, conducting discovery, sharing your offering details, and more.

Common Pitfall: Coming across as too pushy or salesy once you sense an opportunity to pitch your paid products/services. Always let the other person drive that transition.

6. Leverage Reddit Advertising (Sparingly)

While the core focus of your Reddit marketing efforts should be on organic, value-driven community participation, paid advertising can be a complementary piece of the overall strategy if done correctly.

The key is using Reddit Ads not for disruptive self-promotion, but rather for amplifying your educational content and generating new leads into your value-first marketing approach.

Promote Lead Magnets and Educational Content

The most effective way to leverage Reddit Ads is by promoting your highest-quality lead magnets and educational content rather than direct product sales pages. A few examples:

  • In-depth industry guides or resources

  • Detailed case studies or data-driven reports

  • Free tools, templates, calculators or assessments

  • On-demand webinars or video courses

The goal is to use paid ads to drive awareness and capture leads from your target audience. You can then nurture those leads through your organic Reddit efforts and value-driven marketing approach.

Target Specific Interests and Communities

When setting up your Reddit Ad campaigns, be hyper-specific in targeting the interests and communities that align with your ideal customer.

For example, if you offer a SaaS product for ecommerce businesses, you could target interests like:

  • Online Shopping

  • Retail

  • Entrepreneurship

  • Digital Marketing

And specific subreddit communities like:

  • /r/ecommerce

  • /r/EntrepreneurRidAlong

  • /r/SideHustle

  • /r/marketing

The more niche and targeted your audience is, the higher quality leads you'll attract from your Reddit Ads.

Split Test Creative and Copy

Don't just throw up a basic ad and hope for the best. Split test different creative visuals and copy messaging to find the highest-performing hooks and angles.

Try testing different:

  • Ad headlines and body copy

  • Offer incentives or lead magnets

  • Imagery and visual styles

  • Calls-to-action and landing pages

See what resonates best with your target audience. Then double down on the winning combinations that drive the most clicks and conversions at the lowest cost per acquisition.

Promote High-Engagement Content

When choosing what specific lead magnets or content to promote through your Reddit Ads, prioritize your best-performing, highest-engagement assets.

For example, you could run ads promoting:

  • Your most popular, highly-shared blog posts

  • Comprehensive industry guides or resources

  • High-value tools, templates or calculators

  • Webinars or videos with strong registration/view rates

The more inherent value and engagement these content assets already have, the more effective they'll be at capturing new leads through paid promotion.

Use Ads for Top-of-Funnel Awareness

Ultimately, your goal with Reddit Ads shouldn't be to drive direct sales or revenue. They should be focused on top-of-funnel awareness and lead generation.

Use Reddit Ads as a means of amplifying your best educational content and capturing new leads into your overall Reddit marketing approach. Then nurture those ad leads through the same process:

  • Provide value through comments and advice

  • Build credibility and trust over time

  • Offer consultations to learn about their needs

  • Make the transition to discussing your paid solutions

Reddit Ads simply expand your potential audience and feed more people into your organic, value-driven efforts on the platform.

Pro Tip: Use Reddit's own advertising tools and resources to set up highly-targeted campaigns. Their first-party data allows for extremely granular audience targeting.

Common Pitfall: Treating Reddit Ads as a quick, easy channel for directly promoting your products or services. This often leads to poor performance and wasted ad spend.

Another Common Pitfall: Setting and forgetting Reddit Ad campaigns without continuous testing and optimization. Always be iterating towards higher-performing creative and targeting.

Think education over promotion

As you can see, the path to successfully marketing on Reddit without breaking self-promotion rules requires a significant mindset shift. It's not about finding hacks or quick tactics to push your products. It's about providing immense value to communities first and foremost.

By deeply understanding your audience's problems, participating in discussions through insightful comments, optimizing your presence, sharing educational content, nurturing relationships, and running strategic ads, you can ethically build an audience of people who view you as a go-to trusted authority.

Ultimately, effective Reddit marketing comes down to prioritizing education over promotion. You have to be willing to genuinely help people and develop real connections and credibility before any mention of what you're selling.

It requires patience, consistency, and a true desire to be a valued voice in your industry's conversations. But when done right, Reddit allows you to get closer to your target audience than almost any other marketing channel.

You get to hear their unfiltered thoughts, struggles, and objections. And you get to respond in an authentic way that provides clarity and solutions. That's how you position yourself as the expert worth paying attention to.

So skip the spammy self-promotion that gets ignored or penalized. Instead, embrace the principles of audience research, value-driven participation, and relationship building. Master these strategies, and you'll be able to ethically attract customers from Reddit who are pre-sold on you as their trusted guide.

Raymond Yeh

Raymond Yeh

Published on 26 May 2024
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